One-off purchases, nothing to cancel
Buying credits is a single payment. There is no subscription, no renewal and nothing to cancel. You can stop using launchladder at any time.
Credits are not refundable
Credits are added to your balance as soon as the payment succeeds, and you can use them at once. For that reason, bought credits, used or unused, are not refundable and can’t be exchanged for money, including when you delete your account or are knocked off #1 (which already returns your credits to your balance).
Right of withdrawal (EU and UK consumers)
If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a purchase of digital content. Credits are digital content supplied immediately: when you buy them, you ask for them to be added to your balance at once and agree that your right of withdrawal ends when they are added. The checkout tells you this before you pay. If credits are not added to your balance, your right of withdrawal stays and you get a full refund.
When we do refund
We will arrange a refund of the payment when:
- you were charged more than once for the same purchase;
- you were charged but the credits never reached your balance and we can’t add them;
- a payment was made from your card or account without your permission, and you tell us within 30 days of the charge;
- we close your account for a reason other than a breach of the Terms (refund of unused bought credits);
- a refund is required by the consumer protection law that applies to you.
How to ask
Email hello@launchladder.lol from the address on your account, with the receipt reference from your email or your Credits history and what went wrong. We acknowledge within 48 hours and decide within 7 days.
How refunds are paid
Dodo Payments, the merchant of record, processes approved refunds to the original payment method in the original currency. Depending on your bank, the money usually arrives within 5 to 10 business days. Taxes are refunded with the payment where the law allows.
When a purchase is refunded, the credits it added are taken back as described in the Credits policy.
Chargebacks
Please contact us before disputing a charge with your bank; we can usually fix problems faster. If you open a chargeback, the credits from that purchase are reversed while it is reviewed, and an account with repeated or abusive chargebacks may be closed.
Questions? Write to hello@launchladder.lol.